Returns Policy

 Refund Policy

We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in one of our stores. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them.
 

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.

If you wish to return a product you have purchased from our website, making note of any Non-returnable products, you may do so:

1.within 14 days to Active Sports Nutrition Supplies from the day you receive the goods and we will refund you in full via the original payment method used. If you return your purchase after this period but within 28 days you may exchange the item for other merchandise or
 

2.within 14 days by post or courier from the day you receive the goods and we will refund you in full via the original payment method used. Where Gift Cards, Vouchers or eVouchers have been used as tender for an order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in Gift Cards or Vouchers. Any remaining balance will then be refunded to the payment card (if used). If you return your purchase after this period but within 28 days we will issue you with a Active Sports Nutrition eVoucher to the value of the item. We are unable to exchange products by post and you must return the item to store if you wish to do so (see above).

If you wish to return faulty or damaged goods that were purchased via Paypal for a full refund then you must return your goods by post or courier.

With the exception of faulty or damaged goods, if you return your purchase by post or courier after the 28 day period, we reserve the right to not offer you a refund in full. We will instead return your purchase to you and prior to sending it out, we will charge you the delivery fee that is applicable to the product purchased and the location to which your returns will be delivered.

Please note: All items can only be returned within our refund policy providing it is in its original condition and unopened with all seals intact.

No refund or exchange will be given without a receipt or other proof of purchase.

Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.

Delivery charges will only be refundable if you cancel your contact with us within seven working days after the day of receipt of your purchases (see Cancellations for more details). Otherwise, delivery charges will only be refundable in the case of items that are faulty, damaged upon delivery or incorrect.

Our refund policy does not affect your statutory rights in respect of faulty or damaged goods