Deliveries

Active Sports Nutrition deliveries


All orders will be dispatched within 24hrs of placing your order excluding orders placed over the weekend. These orders will be dispatched first thing Monday. If for any reason there is a delay with your order you will be contacted straight away.

We offer a number of delivery options for the UK & Ireland

1) Free delivery on Mainland UK orders over £19.99 - This delivery option has an estimated delivery time of up to 4 working days from dispatch.

2) Upgraded Mainland UK delivery - you can upgrade your delivery to an estimated delivery time of 1 to 2 working days.

Here are our postage options

UK Mainland over £19.99 up to 4 working days - FREE
UK Mainland under £19.99 up to 4 working days - £3.99
UK Mainland over £19.99 1 to 2 working days - £1.99
UK Mainland over £100 1 to 2 working days - FREE

Scottish highlands under £100 up to 4 working days - £5.99
Scottish highlands over £100 up to 4 working days FREE

British Islands - Example (Jersey, Isle of Wight) under £100 up to 4 working days - £5.99
British Islands - Example (Jersey, Isle of Wight) over £100 up to 4 working days - FREE

Northern Ireland under £100 up to 4 working days - £5.99
Northern Ireland over £100 up to 4 working days - FREE

Republic of Ireland under £19.99 up to 4 working days - £14.99
Republic of Ireland over £19.99 up to 4 working days - £11.99
Republic of Ireland over £100 up to 4 working days - £9.99

PLEASE NOTE - The term British Islands occurs to Islands or isles that are separated from the British Mainland by any form of water where a delivery car, van or lorry cannot reach by land.


We at Active Sports are always here to help. To ensure all deliveries run smoothly and no extra charges occur for a missed delivery if you have not received your parcel within 4 days of ordering please call us so we can work together to ensure your parcel isn’t returned to us. UK Mail, Parcel Force and Royal Mail hold onto parcels for 5 days after a delivery is attempted so to make sure you haven’t missed a delivery please contact us asap.

MAINLAND UK POSTAGE
All items less than 1kg will be sent through Royal Mail recorded delivery and requires a signature.
All items over 1kg will be sent via UK Mail or Parcel Force and require a signature upon delivery.

PLEASE NOTE - all orders placed after 12.30pm will be dispatched the following work day.

PLEASE NOTE - we cannot guarantee first class delivery if royal mail are on strike.

PLEASE NOTE - with UK Mail or Parcel Force no deliveries will be made on a weekend. Eg if you place an order on a Thursday night and upgrade to 1 to 2 working days it will be processed Friday morning and you will receive your parcel Monday or Tuesday as the 24 hour service does not cover weekends.

Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £9.99 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £9.99 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us . Deliveries will be made any time between 8am and 6pm

PLEASE NOTE

If a delivery is attempted at your address but no one is there to collect your parcel a card should be put through your letter box unless full online tracking details are provided by the courier.

We do need to state that it is the customer ™s responsibility to ensure that they are present to sign for the parcel. In no way can ACTIVE SPORTS NUTRITION SUPPLIES Ltd, Parcel Force or UK Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver. In addition I regret that UK Mail or Parcel Force staff (drivers, depot staff or account managers) will not be able to call the customer under any circumstances.

NORTHERN IRELAND, SCOTTISH HIGHLANDS AND BRITISH ISLANDS DELIVERY CHARGES

PLEASE NOTE - The term British Islands occurs to Islands or isles that are separated from the British Mainland by any form of water where a delivery car, van or lorry cannot reach by land..

We do not take orders outside the uk or Ireland, sorry for the inconvenience.

BRITISH ARMED FORCES
Under 1kg - We can delivery to armed forces addresses with a full uk postcode. Unfortunately we cannot offer delivery of over 1.5kg to a BFPO address.

Less than 1kg - As above but with the exception BFPO are accepted.

IF YOU ARE NOT SURE IF YOUR DELIVERY ADDRESS WILL NEED EXTRA PAYMENT PLEASE CONTACT US BEFORE YOU PLACE YOUR ORDER THANK YOU.

PLEASE NOTE

ITEMS OVER 1KG

Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £12.50 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £12.50 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us. Deliveries will be made any time between 8am and 6pm

ITEMS UNDER 1KG

Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £5.00 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £5.00 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us . Deliveries will be made any time between 8am and 6pm

We do need to state that it is the customer ™s responsibility to ensure that they are present to sign for the parcel. In no way can ACTIVE SPORTS NUTRITION SUPPLIES Ltd or Royal Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver. In addition I regret that Royal Mail (drivers, depot staff or account managers) will not be able to call the customer under any circumstances. This is company policy of Royal Mail and applies nationwide to all UK Mail staff.

What if your goods arrive damaged

If by the very rare chance your goods are damaged during transit upon delivery we ask that if there is visible damage upon collection to reject the parcel or sign for the parcel as damaged. For us to process a claim and send you out a replacement item we will then need to be provided with photographic evidence of the damaged product and may need to arrange for the courier the collect the parcel back from you or the courier may need to come back to inspect the parcel at your property. If no evidence can be provided as proof of damage and if the courier has no access to view the damaged parcel your claim will be rejected and no replacement will be sent.

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